[PDF] Service Management Free Download

[message] Brief Description [PDF] Service Management Free Download by Barry Render , Cengiz Haksever | Publisher : FT Press | Category : Bus...

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      • [PDF] Service Management Free Download by Barry Render , Cengiz Haksever | Publisher : FT Press | Category : Business | Tags : Marketing, Scm, Economy, Service Strategy, Supply Chains, Project | ISBN-10 : 0133088774 | ISBN-13 : 9780133088779
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      • Service Management by Barry Render , Cengiz Haksever, Publisher : FT Press
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      • Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today’s most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as:

        • Service SCM methods and approaches
        • Focusing on customers and their service purchase behavior
        • Service productivity
        • Managing public and private nonprofit service organizations
        • Vehicle routing and scheduling
        • Ethical challenges to SCM

        Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

        Table of Contents

        Part I: Understanding Services
        Chapter 1 The Important Role Services Play in an Economy
        Chapter 2 The Nature of Services and Service Encounters
        Chapter 3 Customers: The Focus of Service Management
        Chapter 4 Globalization of Services
        Chapter 5 Service Strategy and Competitiveness
        Chapter 6 Ethical Challenges in Service Management

        Part II: Building the Service System
        Chapter 7 Technology and Its Impact on Services and Their Management
        Chapter 8 Design and Development of Services and Service Delivery Systems
        Chapter 9 Supply Chains in Services and Their Management
        Chapter 10 Locating Facilities and Designing Their Layout

        Part III: Operating the Service System
        Chapter 11 Managing Demand and Supply in Services
        Chapter 11 Supplement Queuing and Simulation
        Chapter 12 Service Quality and Continuous Improvement
        Chapter 12 Supplement Tools and Techniques of Total Quality Management
        Chapter 13 Service Productivity and Measurement of Performance
        Chapter 14 Management of Public and Private Nonprofit Service Organizations

        Part IV: Tools and Techniques for Managing Service Operations
        Chapter 15 Forecasting Demand for Services
        Chapter 16 Vehicle Routing and Scheduling
        Chapter 17 Project Management
        Chapter 18 Linear and Goal Programming Applications for Services
        Chapter 19 Service Inventory Systems

        Appendix Areas Under the Standard Normal Curve

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    • Book Details
      • Book Name : Service Management

        Edition : 1

        Author : Barry Render , Cengiz Haksever

        Publisher : FT Press

        Category : Business

        ISBN-10 : 0133088774

        ISBN-13 : 9780133088779

        ASIN : 0133088774

        Pages : 528

        Language : English

        Publish Date : June 21, 2013
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