[PDF] Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide Free Download

[message] Brief Description [PDF] Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide Free Download by Danny Varghese | P...

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    • Brief Description
      • [PDF] Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide Free Download by Danny Varghese | Publisher : Packt Publishing | Category : Computers & Internet | Tags : Microsoft, Dynamics, Organization, Marketing, Sales, Office | ISBN-10 : 1849686505 | ISBN-13 : 9781849686501
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      • Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide by Danny Varghese, Publisher : Packt Publishing
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    • Complete Book Description
      • A practical guide on how to use and manage MicrosoftDynamics CRM 2011 that focuses on helping you to pass the Microsoft certification exam

        Overview

        • Comprehensive step-by-step guide to help you prepare for the MB2-868 exam.
        • Loaded with screenshots and key points to help you pass the certification exam.
        • Sample a 75 question practice exam to test your knowledge before you participate in the real exam.

        In Detail

        Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer.

        “Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide” will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.

        You’ll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.

        The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.

        This book will help you attain the MB2-868 certification, making you more marketable.

        What you will learn from this book

        • Introduce yourself to the certification exam and helpful exam taking tips.
        • Learn about marketing automation and its application to your organization.
        • How to enable an efficient and accurate sales process.
        • Service your customers and get metrics to make sure your customers are truly happy.
        • Schedule and plan for resource allocation if needed while servicing your customers.
        • Prepare for the MB2-868 certification exam with a mock 75 question exam.

        Approach

        This Certification guide will follow a step-by-step approach to instruct the reader what they need to know to be able to become certified with Microsoft Dynamics CRM 2011.

        Who this book is written for

        If you will implement Microsoft Dynamics CRM 2011, this book is for you. You should have a working knowledge of Microsoft Windows, Microsoft Internet Explorer, and Microsoft Office.

        Table of Contents

        Chapter 1: Microsoft Dynamics CRM 2011 Overview
        Chapter 2: Activities and Notes
        Chapter 3: Managing Marketing Automation Applications – Marketing Lists and Campaigns
        Chapter 4: Managing Sales Applications
        Chapter 5: Managing the Product Catalog and Order Processing
        Chapter 6: Managing CRM 2011 Outlook Client
        Chapter 7: Managing Service Management Applications
        Chapter 8: Managing Service Scheduling Applications
        Appendix A: Sample Certification Exam Questions
        Appendix B: Answers to Sample Certification Exam Questions
        Appendix C: Answers to Self-test Questions

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    • Book Details
      • Book Name : Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

        Edition : 1

        Author : Danny Varghese

        Publisher : Packt Publishing

        Category : Computers & Internet

        ISBN-10 : 1849686505

        ISBN-13 : 9781849686501

        ASIN : 1849686505

        Pages : 344

        Language : English

        Publish Date : April 19, 2013
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